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Política de envío

Shipping Information

By purchasing your Cheong-Kwan-Jang products directly from KGC, you are assured of getting a product that is at all times handled properly according to manufacturer’s recommendations. At this time, we do not ship outside of the United States. However, if you are ordering from Canada, please visit our sister-site, www.kgccanada.com (the Toronto, Canadian branch of Korea Ginseng Corporation). You will be notified by email if we expect to be out of stock of part of your order for more than 5 working days or in the event of a price change or discontinued products.

Shipping may be delayed up to 5 working days, at the discretion of the company, in order to locate or receive stock; if you notice any delay in the shipping of your order, please feel free to call us by phone or email to clarify the time-requirements of your order, or to make changes as required for any not-yet-shipped products. Expedited shipments are expedited only when the full order is available for shipping. If you absolutely need an expedited order to arrive by a certain date, you must contact us by email or phone to ensure or modify the delivery order.

Shipping within the United States

Parcels are generally sent using UPS. All items purchased are shipped UPS from Irvine, CA. Rarely, an order shall be sent from Los Angeles or Cerritos, CA. Heavy items over 2kg or bulky items may require additional charges. We will make our best effort to minimize shipping costs. Generally, delivery shall be made within 1-5 business days and will arrive to a US-destination within 10 business days. If your order is taking longer than 10 business days to arrive, please call or email us immediately.

Lost Parcels

Please contact us if your parcel has not been received within 15 days or your Tracking Number indicates a lost item. We will initiate a search and advise you of our findings. We will make a claim and if results are verified as a lost item, will reimburse your credit card. In most cases, a lost package is easy to confirm and replacement and reimbursement will be swift. (This does not apply in the case of international shipments, which may take up to 4 months to investigate, depending on courier service policies; although it is not our policy to ship internationally at this time.)

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